Questions and Answers

Where do you ship?
We ship worldwide and offer free shipping on orders over 20€.

Are your shirts for all unisex?
Our shirts are genderless. They fit well for both men and women. However, you might want to take a look at our size chart for size references.

Where can I find your size chart?
You can find it here

How should I wash my shirt?
For optimal results, wash it at 30 degree celsius. Do not tumble dry. 

Although personally, I have put it in a dryer a few times and they turned out fine.

Do the shirts shrink after washing?
The shirts do shrink a little when you wash them for the first time. Especially if you put them in a dryer. However, the shirts are still true to its size and there is no need to buy a larger size. Refer to our size chart for better references.

Where are your products produced?
Our products are produced in the US and we ship them from our warehouse either from the US or in Latvia depending on your shipping location.

How do I track my order?
All orders come with a tracking link. You should receive a tracking link on your email once your shirt is sent out. For some reason if your tracking link does not work, contact us at hey@youdecidewhoyouare.shop with your order number and we will help to assist you.

I think the package was delivered to my house but I’ve missed the delivery. What should I do?
Contact your local post office immediately. It doesn’t matter which specific outlet. Walk up to the post office nearest to your home or give them a call. Provide them your order information and they should be able to assist you. We are unable to track the package once it is delivered from our facility to your local post office.

What should I do if I entered a wrong address?
If possible, contact us immediately at hey@youdecidewhoyouare.shop with your order number, so we can cancel your order and send it to the right address. If it is too late, the package will be sent out to the wrong address. In which case, there should be an unsuccessful delivery and the package will be returned to our facility. We will send the package out to you again once we get an update from you what the right delivery address should be. You will be liable to pay for reshipment costs.

We do not take responsibility for any lost packages due to shipment to a wrong address. We advice you to double check your address before confirming your order.

I’ve ordered the wrong size. My shirt is too small/big.
Contact us at hey@youdecidewhoyouare.shop with your order number and let us know. Wait for a reply from us and we will assist you on how to return the order. Make sure the shirt is still in 100% condition and brand new. We will not accept the return order if the shirt is already used and will send the package back to you. For return orders, you will be liable for shipping costs.

Please note that unless there is a fault with the item we don’t accept returns.

What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email us at hey@youdecidewhoyouare.shop or send a message via our contact page with a photo and description of the fault and we’ll arrange a replacement or refund.

Do I have to pay for custom fees?
Not every country requires custom fees. But if there are custom fees involved, you will be liable to pay for the costs. 

My question is not on the FAQ list.
Send us a DM on instagram or contact us at hey@youdecidewhoyouare.shop if you have any enquiries. If your question is related to a purchase, kindly include your order number so we will be able to assist you better.